Qualmark Tourism Business Advisors are fully trained and qualified to undertake Qualmark evaluations, and come with commercial experience in hospitality, accommodation management and/or assessing.
As well as conducting the evaluation, their goal is to add value to your business.
VISITOR ACTIVITIES, TRANSPORT AND SERVICES
A tourism professional with 20 years’ experience in management, advocacy, quality assurance and adventure safety, Paul Chaplow brings a depth of knowledge and business acumen to Qualmark. He is an experienced business advisor with a demonstrated history of working in the tourism industry. A former CEO of Outdoors NZ and lead auditor for OutdoorsMark, he joins Qualmark from his role as General Manager at Forgotten World Adventures. Paul has a Master's degree in Business Administration from Victoria University of Wellington.
ACCOMMODATION SPECIALIST
Tori Anderson has extensive knowledge of star ratings systems and a strong track record in business consultancy, with a passion for coaching, mentoring and building relationships. She worked for the Tourism Grading Council of South Africa, providing star ratings assessments for accommodation and restaurants and established a star rating system at 400 hotels throughout Ethiopia where she coached and mentored staff to be hotel inspectors. Trained in the hospitality industry, Tori describes customer service as being part of her DNA.
Visitor activities, transport, services
Based in Wanaka, John’s experience includes more than twenty years of marketing, tourism, sport and business consultancy work. He also has an extensive background in tertiary education. He taught in the marketing department at Otago University for many years and managed a Queenstown based adventure tourism management programme. A passionate sports person, he has competed in many endurance events and loves to explore the mountains, rivers and valleys of Otago, Westland and Fiordland.
100% Pure New Zealand Experiences
Gregg’s experience in tourism includes management roles in the US and Europe for Tourism New Zealand. Gregg has key responsibility for the 100% Pure New Zealand Experiences product that acknowledges the very best sustainable operators.
Accommodation specialist
Amanda brings a wealth of knowledge from her experience operating tourism businesses within New Zealand and offshore. She has been assessing accommodation businesses in New Zealand for 10 years.
“Sharing knowledge within our industry to ensure our guests have wonderful experiences as well as helping businesses to remain economically and environmentally sustainable is very rewarding” says Amanda.
Visitor activities, transport and services
Peter’s experience comes from over 20 years in the snow sports industry, a brief stint in food and beverage, and 11 years owning and running an adventure tourism business operating under concessions and licences from DOC, NZTA and Maritime New Zealand. Peter brings first-hand insights which can really assist small to medium tourism enterprises.
Visitor activities, transport and services
Rob has been at the forefront of some of New Zealand’s iconic tourism businesses. He also brings a wealth of experience across many sectors. He has recently worked with SME tourism businesses in a consultative function, offering expert advice and mentoring.
Accommodation specialist
After running her own lodge for 27 years, Di has extensive knowledge of the ins and outs of operating a tourism business. Having been there and done that, Di brings her unique experience and empathy to the role of Qualmark business advisor. “On the whole people really appreciate the recommendations that we make and it’s extremely satisfying seeing them successfully put in place”.
Visitor activities, transport, services and accommodation
Ron’s passion is unquestioned and he brings enthusiasm, knowledge and vast tourism experience to the fore in every evaluation he conducts. Ron’s best advice to tourism operators is make sure their websites are up-to-date and businesses are making the most of free and inexpensive opportunities to promote themselves digitally.
Visitor activities, transport and services
Based in Queenstown, John has many years' experience in New Zealand and international tourism, including multiple stints as a nature guide, wine guide, skipper, wilderness lodge manager and staff trainer. Alongside his role with Qualmark, John also lectures part time at the Queenstown Resort College in Adventure Tourism Management.
Accommodation specialist
Magy has a wealth of international experience evaluating tourism businesses. Time spent in Australia, Asia, and the Pacific region has given her a broad understanding of the challenges businesses face and the changing face of the industry. “I have a special interest in the training and development of service attributes to enhance the growth of a business” she says.