Qualmark's Tourism Business Advisors

Qualmark Tourism Business Advisors are fully trained and qualified to undertake Qualmark evaluations, and come with commercial experience in hospitality, accommodation management and/or assessing.  

As well as conducting the evaluation, their goal is to add value to your business.

  • Amanda Cushen

    Accommodation specialist

    Amanda brings a wealth of knowledge from her experience operating luxury tourism businesses around the world.  “Helping tourism businesses keep up-to-date with the latest knowledge in our industry really appeals to me.  I’m always on the look-out for useful things I can pass on to the businesses I work with,” says Amanda.  

  • Di Harris

    Accommodation specialist

    After running her own lodge for 27 years, Di has extensive knowledge of the ins and outs of operating a tourism business.  Having been there and done that, Di brings her unique experience and empathy to the role of Qualmark business advisor.  “On the whole people really appreciate the recommendations that we make and it’s extremely satisfying seeing them successfully put in place”.

  • Peter Clinton-Baker

    Visitor activities, transport and services

    Peter’s experience comes from over 20 years in the snow sports industry, a brief stint in food and beverage, and 11 years owning and running an adventure tourism business operating under concessions and licences from DOC, NZTA and Maritime New Zealand.  Peter brings first-hand insights which can really assist small to medium tourism enterprises.

  • Rob Finlayson

    Visitor activities, transport and services

    Rob has been at the forefront of some of New Zealand’s iconic tourism businesses.  He also brings a wealth of experience across many sectors.  He has recently worked with SME tourism businesses in a consultative function, offering expert advice and mentoring.

  • Sandie Dunsford

    Accommodation specialist

    Sandie has been the owner of several SMEs, worked for major corporates and most recently was managing a 5 Star accommodation enterprise.  She brings perspective and insight to the tourism business assessor role as she focuses on accommodation businesses in the lower North Island.

  • Ron Russell

    Visitor activities, transport, services and accommodation

    Ron’s passion is unquestioned and he brings enthusiasm, knowledge and vast tourism experience to the fore in every evaluation he conducts.  Ron’s best advice to tourism operators is make sure their websites are up-to-date and businesses are making the most of free and inexpensive opportunities to promote themselves digitally. 

  • John Cushen

    Visitor activities, transport and services

    Based in Queenstown, John has many years' experience in New Zealand and international tourism, including multiple stints as a nature guide, wine guide, skipper, wilderness lodge manager and staff trainer.  Alongside his role with Qualmark, John also lectures part time at the Queenstown Resort College in Adventure Tourism Management.

  • Belinda Wright

    Accommodation specialist

    "With over 20 years both owning and operating hotels across Australia and New Zealand, I am extremely passionate about tourism and quality tourism delivery.  During my career I have been involved in numerous hotel refurbishments and a number of 5 star property openings.”  Belinda also has considerable experience working with quality evaluation systems.

  • Gregg Anderson

    100% Pure New Zealand Experiences

    Gregg’s experience in tourism includes management roles in the US and Europe for Tourism New Zealand.  Gregg has key responsibility for the 100% Pure New Zealand Experiences product that acknowledges the very best sustainable operators.

  • Magy Evans

    Accommodation specialist

    Magy has a wealth of international experience evaluating tourism businesses.  Time spent in Australia, Asia, and the Pacific region has given her a broad understanding of the challenges businesses face and the changing face of the industry.  “I have a special interest in the training and development of service attributes to enhance the growth of a business” she says. 

  • John Cossens

    Visitor activities, transport, services

    Based in Wanaka, John’s experience includes more than twenty years of marketing, tourism, sport and business consultancy work. He also has an extensive background in tertiary education.  He taught in the marketing department at Otago University for many years and managed a Queenstown based adventure tourism management programme.  A passionate sports person, he has competed in many endurance events and loves to explore the mountains, rivers and valleys of Otago, Westland and Fiordland.